SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
All orders will be processed within 1- 4 business days, excluding weekends and public holidays.
Please take into account the current worldwide situation and how it may affect both processing and shipping times. In exceptional cases, we will notify you via email of any unexpected delay.
For the 2nd quarter of 2021, we are offering Free Tracked Shipping on all orders worldwide.
Shipping time varies by location. These are our estimates, in business days:
|Location||Free Tracked Shipping|
|United Kingdom||7-20 days|
|United States, Canada||7-20 days|
|Australia, New Zealand||10-20 days|
|Rest Of The World||10-30 days|
*This doesn’t include our 1- 4 day processing time.
You will receive an order confirmation and a shipping notice via email once items have been handed over to logistics. You will be able to track your shipment on our tracking page.Customs, duties, and taxes
Heality is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).Damages
Heality is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com or via our contact page. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Customer will be responsible for return shipping costs.
You can always contact us for any return question at firstname.lastname@example.org via our contact page.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.